Do you work at reception, in customer support and service or something similar and have difficulty representing your company in a professional way on the phone?

In this seminar you will learn useful phrases, how to use your voice professionally, how to put calls through in a friendly and competent manner and how to stay calm even when the connection is bad.

Training these skills, in combination with practical exercises will help you gain necessary confidence on the phone.

Under the section “Open Seminars” you will find the perfect supplement in a follow-up course “Telephone Training Professional”

Topics:

• Tips for being confident on the phone
• Voice mail messages
• Dealing with challenging people/situations (accents, bad connection...)
• Leave a message
• International spelling alphabet
• Active and professional conversational skills
• Friendly behaviour and voice

To enable us to individually focus this workshop, you will receive a questionnaire to inform us about your personal goals and expectations.

Training costs include all individually prepared training documents and beverages provided during the training.